You can access the Check-Ins Report by clicking the App Drawer button then clicking View All > Reports > Attendance > Check-Ins.

The Check-Ins Report is an attendance report that displays detailed information about client check-ins to the appointments, classes, events, and assets at your business during the selected date range. The summary cards at the top of the page provide an overview of the key information in the report.

Auto-update

You can make the report automatically refresh whenever a new check-in occurs by turning the Auto-update option to ON.

There may be a delay of up to one minute for each refresh.
Auto-update can only be turned on if the current day is included in the selected date range.

Summary cards in the Check-Ins Report

Summary card	Description
Total Check-in Attempts	The total number of clients that checked in to services at your business during the selected date range.
Failed Attempts	The number of clients who failed to check in to services at your business during the selected date range. This does not include attempts by staff members using QUICK check-in or manually changing a client’s attendance status.
Successful Attempts	The number of clients who successfully checked in to services at your business during the selected date range.

Headings in the Check-Ins Report

Heading	Description
Client	The name, email, and profile image of the client who checked in is listed in this column. Relevant details about this customer, such as pass status, waiver status, contract status, special notes, unpaid visits, and account balance will be noted here by small icons. Hover over any icon to learn more.
Date & Time	The date and start time of the scheduled service.
Service Name	The name of the service that the client attended.
Check-In Status	Shows whether the client was able to check in to the service. If the client failed to check in, the reason for the failure is listed under the Reason heading.
Reason	Shows the reason the client failed to check in to a service. If the client successfully checked in, this listing will be empty.
Source	The method used to check the client in to a service. The possible options are: Achieve Client App – Displayed when a client checks in to a service using the Achieve Client App. Attendance Web App – Displayed when a client checks in to a service using the Attendance Web App. Client Web App – Displayed when a client checks in to a service using the Client Web App. Elevate Staff App by [staff member’s name] – Displayed when a staff member checks a client in to a service using the Elevate Staff App. Wellhub– Displayed when a client checks in to a service through Wellhub. Self Check-In Web App – Displayed when a client checks in to a service using the Client Self Check-In Web App. Staff Back Office by [staff member’s name] – Displayed when a staff member checks a client in to a service from the Staff Back Office using QUICK Auto Check-In, or from the client’s profile or schedule. System – Displayed when a client is automatically checked in to a service based on the business’s attendance tracking business policies. Note: clients will only be able to check themselves in when you set the Allow client self check-in option to ON in your Client Self Check-In Web App settings.
Paid With	The method used by the client to pay for the service.

Advanced filters in the Check-Ins Report

Filter	Description
Gym Visits	Use this filter to determine whether to include gym visits in the report.
Client Groups	Use this filter to determine which clients to include in the report based on their client group. Note: This filter will pull any relevant information from the available fields. For example, if you filter for groups A, B, and C, the filter will find clients from group A, group B, group C, and any combination thereof, as opposed to only finding clients who belong to all three groups.
Staff	Use this filter to determine which staff members to include in the report.
Start Time Range	Use this filter to determine which check-ins to include in the report based on the specific time range during which they occurred.
Day of the Week	Use this filter to determine which check-ins to include in this report based on the day(s) of the week they occurred.
Classes	Use this filter to determine which classes to include in the report.
Events	Use this filter to determine which events to include in the report.
Appointments	Use this filter to determine which appointment types to include in the report.
Check-In Status	Use this filter to determine which check-ins to include in the report based on whether they were successful.
Client Status	Use this filter to determine which clients to include in the report based on whether they currently have an active Purchase Option.
Client Types	Use this filter to determine which clients to include in the report based on their client type.
Bookable Assets	Use this filter to determine which Book-a-Spot assets to include in the report.
Locations	Use this filter to determine which locations to include in the report.
Account Purchase Options	Use this filter to determine which account Purchase Options to include in the report. Account Purchase Options are Purchase Options with Account Tab selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Appointment Purchase Options	Use this filter to determine which appointment Purchase Options to include in the report. Appointment Purchase Options are Purchase Options with Appointment selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Asset Purchase Options	Use this filter to determine which asset Purchase Options to include in the report. Asset Purchase Options are Purchase Options with Asset selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Class & Events Purchase Options	Use this filter to determine which class/event Purchase Options to include in the report. Class/event Purchase Options are Purchase Options with Class/Events selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Gym Purchase Options	Use this filter to determine which gym Purchase Options to include in the report. Gym Purchase Options are Purchase Options with Gym Visits Options selected as the Purchase Option Service Category. For more information, see Creating or modifying a membership or Creating or modifying a session pass.
Source	Use this filter to determine which check-in methods to include in the report. The options are: Achieve Client App – A client checked in to a service using the Achieve Client App. Attendance Web App – A client checked in to a service using the Attendance Web App. Client Web App – A client checked in to a service using the Client Web App. Elevate Staff App – A staff member checked a client in to a service using the Elevate Staff App. Wellhub – A client checked in to a service through Wellhub. Self Check-In Web App – A client checked in to a service using the Client Self Check-In Web App. Staff Back Office – A staff member checked a client in to a service from the Staff Back Office using QUICK Auto Check-In, or from the client’s profile or schedule. System – A client was automatically checked in to a service based on the business’s attendance tracking business policies.
Paid With	Filters the report based on how the client paid for the service.
WellnessLiving Promote Network	Use this filter to display or hide sessions that were purchased through ClassPass or Wellhub. Options include: ClassPass – Sessions that were purchased through ClassPass. Wellhub– Sessions that were purchased through Wellhub.