This article is for clients to learn what we’re all about.
Below is a list of questions frequently asked by clients of businesses that use WellnessLiving.
FAQ: For clients
What is WellnessLiving?
What is WellnessLiving?
WellnessLiving is an all-in-one business management software used by fitness studios, yoga studios, gyms, spas, salons, and other businesses devoted to health and wellness.
By using WellnessLiving’s software, the businesses you visit every day can serve you better.
What are the benefits of having a WellnessLiving account?
What are the benefits of having a WellnessLiving account?
Once registered, you can sign in to book services, check your schedule, and make purchases. If you’re a member of multiple businesses, you can easily switch between them.
You may receive automated notifications and marketing communications from the businesses you sign up with via email, SMS, or push notifications. You can manage your notification preferences at any time.
Looking for something new? Check out WellnessLiving Explorer to find a wellness experience near you. WellnessLiving also partners with Wellhub and ClassPass, giving you even more flexibility to try different service offerings.
I never signed up with you, why is my data in your system?
I never signed up with you, why is my data in your system?
How do I delete my profile?
How do I delete my profile?
To delete your account, WellnessLiving offers several options:
Account Deletion via Achieve Client App
If you wish to delete your account with a business on the WellnessLiving platform, you can do so directly through the Achieve Client App. Here’s how:
Open the Achieve Client App.
Navigate to My Profile.
Tap Settings.
Select Delete Account.
Choose the business you wish to remove your profile from. Important Note: Deleting your account will remove your access to that business and prevent you from booking services through them in the future. Make sure you’re ready to lose access before proceeding.
Deactivating Your Account
If you’re looking to deactivate your account instead of deleting it, WellnessLiving policies allow businesses to deactivate profiles rather than permanently delete them. For deactivation:
Contact the business directly to request account deactivation.
The business staff will process your request and update your information in their system accordingly. Why Deactivation? Once you’ve had activity with a business, your profile cannot be permanently erased due to WellnessLiving’s policies. Instead, a deactivated profile will no longer be active or accessible.
Key Considerations
Data Ownership: WellnessLiving does not manage client data or accounts directly. Each business using the platform has full control, which is why account deactivation requires contacting the business.
Consequences of Deletion: Deleting your account may permanently impact your ability to re-engage with a business’s services. Consider deactivation if you’re uncertain about future interactions.To have your profile removed, please contact the business that you have a profile with. The business can deactivate your profile.
If you’re a client of a business that uses the Achieve Client App, you can disable your account from the app.
How do I remove my credit card?
How do I remove my credit card?
If your profile information was migrated from another software, or you made a purchase using a credit card, your payment information may have been saved to your client profile.
If you want to have your payment information removed from your profile, please contact the business that you have a profile with. The business can remove your information.
Why didn’t I get rewards points for referring a friend?
Why didn’t I get rewards points for referring a friend?
Rewards points won't be awarded to clients unless the following requirements are met:
Referral rewards points are enabled.
The client hasn’t reached the maximum number of rewards points for referrals.
The referring client’s information is associated with the referred client’s profile.
Check with the business to see which of these may be causing the issue.