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SMS settings

SMS settings

Updated this week

This article describes all the settings available on the SMS Settings page. The SMS Settings page is only available to US customers that have signed up for A2P 10DLC.

A2P Status

Setting	Description
A2P SETTINGS	Choose whether you want to opt in or opt out of WellnessLiving SMS services, such as automated marketing notifications, client notifications, and custom SMS messages to clients (QUICK Contact). Opt in to SMS – Subscribes your business to WellnessLiving SMS services Opt out of SMS – Unsubscribes your business from WellnessLiving SMS services. After you’ve unsubscribed, you must contact WellnessLiving Support to complete the unsubscribe process.
A2P STATUS	Displays the status of your A2P application. Brand registration status – Displays the registration status of your business. Carrier networks are required to verify the business information that you entered in the A2P registration form. Possible statuses are: Not Submitted – Your brand registration hasn’t been submitted. Approved – Your brand registration is successfully verified and completed. More information required – Your business information couldn’t be verified due to missing or inaccurate information. See further comments below the status for more information. Pending – Your brand registration is still processing. Most brand registrations are completed within a few minutes, but some can take more than seven days. Pending OTP Verification – A one-time password (OTP) is sent to your phone number and is awaiting verification. You must respond to the text message within 24 hours or else click Resend OTP Verification to resend the verification code. In Progress – Your brand registration has been submitted and is awaiting review. In review – Your business information is currently being reviewed by a manual third party. Such manual review can take seven business days or more. Deleted – Your brand registration has been deleted by WellnessLiving or Twilio. Suspended – Your brand has potentially violated one or more rules for brand registration established by the A2P partners. WellnessLiving Support will reach out to you shortly about the next steps. If you haven’t heard back, please contact WellnessLiving Support. Campaign status – Displays the review status about the actual use cases of your business’s SMS communication, such as marketing and client notifications. The mobile carrier will conduct a review for each campaign use case. Possible statuses are: Not Available – Your campaign hasn’t been submitted. Pending – Your campaign registration is processing. In Progress – Your campaign has been submitted and is awaiting review. Approved – The campaign has been successfully verified. Rejected – The campaign couldn’t be verified due to missing or inaccurate information. See comments below the status for more information about the reason. Deleted – Your campaign has been deleted by WellnessLiving or Twilio. WellnessLiving Support will reach out to you shortly about the next steps. If you haven’t heard back, please contact WellnessLiving Support. Suspended – Your campaign has potentially violated one or more rules for campaign registration established by the A2P partners. WellnessLiving Support will reach out to you shortly about the next steps. If you haven’t heard back, please contact WellnessLiving Support.

A2P Registration Form

Setting	Description
REGISTRATION OPTIONS	Displays the SMS campaigns that you can choose when completing the A2P registration form. Your options are: Register for a low-volume campaign – Select this option if your business sends less than 6,000 message segments in a day. If you choose this plan, you’ll be charged a $19 one-time brand registration fee and a monthly campaign fee of $1.50. Any messages you send that go over the daily SMS limit won’t go through. You will have to wait till the next day for the cycle to reset before you can send those messages. Register for a standard campaign – Select this option if your business sends over 6,000 message segments in a day. This plan allows you to send an unlimited number of message segments. If you choose this plan, you’ll be charged a $59 one-time brand registration fee and a monthly campaign fee of $10. If you send about 6,000 message segments every month or think you’ll get to this capacity in the near future, we recommend you choose the standard campaign from the very beginning. You can always switch plans in the future, but this requires resubmitting the A2P application form to the mobile carrier and getting them reapproved. Register for a starter campaign – Select this option if you’re a sole proprietor without a tax ID, for example, an Employer Identification Number (EIN). If you choose this plan, you’ll be charged a $19 one-time brand registration fee and a monthly campaign fee of $2. Note: A message segment typically consists of a 160-character long SMS. If your message is longer than 160 characters, it’ll be split into multiple segments.
BUSINESS INFORMATION	Enter the required business information as indicated on your W2, W9, and CP575 forms. For more information, see Forms, Instructions & Publications on the Internal Revenue Service website. Under Legal business name, enter your legal company name. Under Business email address, enter your business email address. Under Street, enter the street address for your primary business location. Under City, enter the city in which your business is located. Under State/Province, select the region in which your business is located. Under Country, select the country in which your business is located. Under Postal/ZIP code, enter the postal or ZIP code for your business location. Under Mobile number for OTP verification, enter a valid US or Canadian mobile number to receive a one-time password (OTP) verification from The Campaign Registry (TCR). This option is only available if you opt for the starter campaign. You must respond to the text message within 24 hours or else click Resend OTP Verification to resend the verification code. Under Business phone number, enter your business number. You can enter a valid landline or mobile phone number. Under Business structure, select the business structure that most closely matches your business. The following fields will be available if a business structure other than Sole proprietor was selected: Under Company type, select whether your business is private or publicly traded. If you select Public, the following fields will be displayed: Stock ticker – Enter the stock ticker symbol for your business. Exchange – Select the stock exchange market that your business is currently in. Under Business registration identifier, select the type of registration identifier that applies to your business. Your options are Employer Identification Number (EIN), DUNS Number (Dun & Bradstreet), and Other. Businesses that have a US entity or an International Tax ID should use EIN and not use a DUNS number to avoid failure in A2P registration. Under Business registration number, enter the identification number associated with the registration identifier you selected in the previous step. Under Website URL, enter your business’s website URL.
POINT(S) OF CONTACT	Enter the personal information of the main point of contact for the Twilio account. You have the option to add a secondary point of contact, if applicable. Under First name, enter the point of contact’s first name. Under Last name, enter the point of contact’s last name. Under Job position, select a job title that most closely matches the title your point of contact is holding. Under Business title, enter your point of contact’s business title. Under Email, enter your point of contact’s email address. Under Phone number, enter the phone number at which the point of contact can be contacted.

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