In some regions, there is an extra step to complete when enabling Message Center. To comply with regulations in certain countries, businesses must submit an application with supporting documentation in order to obtain and use a long code phone number.
Why do I need to submit an application?
Regulators want to know who’s using the phone number and where they’re located. When you adhere to the local regulations and compliance, you’ll get better service from the carriers and be subject to less SMS filtering and interruption.
When do I need to submit my application?
You need to send your application information to WellnessLiving after you’ve selected a subscription plan during the initial process of enabling Message Center.
Note: You won’t be billed for your Message Center subscription until your application has been approved.
What information do I need for the application?
You need to submit three pieces of information to comply with local regulations. For each piece of information, you must include an approved supporting document.
If multiple pieces of required information are displayed on the same document, you can submit that document as proof for all of them. For example, your business’s certificate of incorporation includes the business name and the company number, so you can use that document to prove both.
For more information about the required documentation, see the Twilio Guidelines for your region:
Information Required | Documentation Required | Acceptable Documentation |
Business Name | Proof of Identity | Commercial registry or equivalent |
Business Address | Proof of Address | One of the following:
|
Business ID Number | Proof of Business ID | Commercial registry or equivalent |
Submit an application
Once you have gathered the required information and the supporting documents, contact WellnessLiving Support by email.
Under Email subject, enter a subject line that indicates that you are submitting a regulatory application for Message Center.
For example, “Message Center regulatory application for WellnessLiving Studio”
Under Description, include all the information required for the application.
For example: “My business name is WellnessLiving Studio. My business address is 2833 Mensana Dr., Santa Rosa, NM, 88435. My business number is 123456789.”
Under Attachments, attach copies of each supporting document.
What happens next?
WellnessLiving Support will review the information and documents that you submitted. We will verify that you included everything required for the application, then submit the application on your behalf and work with the provider to obtain approval.
Once the application is approved, WellnessLiving will send you an email to notify you about the approval. When you sign into the Staff Back Office, you will see a banner directing you to select a phone number to complete the Message Center setup.
Select a phone number
Click on the link in the banner to navigate to the Phone Number tab of the Message Center settings.
Beside the Phone number field, click Generate.
Select a number from the list of available numbers. The number you select can be used to send and receive SMS messages to and from your clients.
Click Save.